Archive for the ‘Innkeeping’ Category

Spring arrives in Asheville

Thursday, March 18th, 2010

After a brutal winter, by Weaverville standards, the promise of warm and blooming weather has arrived. We’ve been so eager to see the first daffodil open we couldn’t stand it. Well, here he is, captured in the act of opening.

Other signs of spring are also arriving: The Biltmore Estate is opening its Antler Hill Village this weekend, and begins the Festival of Flowers in a couple weeks. It’s T-shirt weather again, a sultry 63 degrees today. Mrs. Landers called to schedule her first-graders’ annual egg hunt on the Inn on Main Street lawn. Our koi have emerged from near-hibernation and are exploring their surroundings again. The only folks in shorts are fresh arrivals from Florida, but we’re all fixing to break out the bags of summer clothes soon.

Spring brings promise on all levels. We innkeepers rejoice at the return of guests, and our bed and breakfast guests rejoice at a slow-but-sure improvement in the economy. Cabin fever is giving way to hope, and we’ve been yearning for that. May your spring blossom with hope as well.

New face on an Asheville Bed and Breakfast

Monday, March 1st, 2010

The newly remodeled Ayers bathroom

Tourism is suffering in Asheville.

A rockslide cut off much of the traffic from the west. Winter keeps slamming us with record colds, then blizzards, then blizzards again. The economy just doesn’t seem to get past the sputter start.

Here at Inn on Main Street, we believe that if you are going be wringing your hands with worry, you might as well be holding a paint brush while you do it. We’ve taken advantage of guestless times to repair, repaint, upgrade and in the case of one bath, remodel, so the going is smooth when guests return.

We were particularly happy to be able to update the Ayers bath, which had an 1980s look that inspired the wrong sort of nostalgia. The Ayers is our largest room, and the most popular with long-term guests and girlfriend getaway groups. It begs for an elegance and comfort level that was lacking. We re-tiled, tore down dated wallpaper, repainted in a chocolate-and-cream combination, installed a new vanity and replaced the cute (but non-functional) antique commode chair with a dressing bench. We’re very happy with how it turned out.

We replaced the wicker setee in the Robinson room with a couple comfy armchairs. The wicker was cute, but not as conducive to watching TV or a fire in the fireplace. That room and others also got some fresh paint.

Nancy won’t let us rest on our laurels. Tomorrow we begin painting the kitchen. I groan to think of moving our huge pine cupboard so we can paint behind it, but it will all be worthwhile in a few days.

When our guests ask if we got a nice rest in during the off season, we’ll just smile and nod. It’s another idyllic period in the life of an innkeeper.

A test of compassion

Friday, January 15th, 2010

We welcome adversity on a level we can handle.

When the Asheville area got a foot and a half of snow, our bed and breakfast kept on running and welcomed some unlikely refugees – whole families with small kids and dogs – even with no electricity and heat by fireside.

Last week, when temperatures fell into the single digits and never got above freezing for six days, we were scrambling to thaw pipes at Inn on Main Street, and carrying gallons of water to forgiving guests.

We are so grateful to have guests who understand that nature can deal us hardship. We all grew stronger by learning firsthand that life’s little annoyances pale compared to going without electricity, constant warmth and running water. When the going gets tough, a little compassion and humor go a long way.

Now our own fleeting hardships pale as we watch the heartbreaking tragedy caused by the Haiti earthquake. Fellow humans not only lack food, water and shelter, but they have lost loved ones and everything they own. The despair they must feel is unimaginable.

Our favorite emergency response charity is Oxfam America, which always seems to be first on the scene with the most efficient use of resources and no nationalist agenda. Better yet, their primary mission is to help people learn to feed themselves. A main reason they were first on the scene in Haiti is because they were already there in an ongoing mission to teach job skills, provide clean drinking water and promote self-sufficiency.

If you haven’t done so already, please donate to the disaster relief organization of your choice. If you don’t have a preference, you can donate online at http://oxfamamerica.org/haiti. You can also donate by mobile phone: text OXFAM to 25383 to make a $10 donation to Oxfam’s Haiti Earthquake Response Fund. 

Asheville’s Blizzard of ‘09

Tuesday, December 22nd, 2009
Mitchell Childress and Sandy Powell get our Good Sport award for hanging in there during our power outage.

Mitchell Childress and Sandy Powell get our Good Sport award for hanging in there during our power outage.

Everybody loves the beauty of snow, and we always welcome an inch or so to make the mountains truly feel like Christmas.

But when the snow hits a foot or so and still counting, it turns our Southern lifestyle upside down.

Inn on Main Street, and much of the Asheville area in general, was without power for two days this week as 20 inches of wet snow snapped tree branches onto wires. On top of that, the inn filled for a night with travelers who got off of I-26 before it turned into a virtual parking lot of cars trapped behind jackknifed trucks. Instead of anniversary couples away for romantic cocooning, our bed and breakfast rooms were havens for entire families with children sleeping on the floors. We even allowed pets inside for the first time (not even our dear Tasha came into the big house) so they wouldn’t have to spend the night in freezing cars.

All arrived haggard, upset but essentially grateful to have a warm bed, hot shower and the prospect of breakfast. Then the power went out. We have gas water heaters and gas fireplaces in most rooms, so all the comforts other than electricity were taken care of. But everyone made do with flashlights and conversation and early bedtime.

Among all these refugees were a couple here to see their daughter. They checked in before the blizzard for a four-night stay.
Sandy and Mitchell, from Memphis, not only put up with the adversity, they embraced it. They had fun with the lamplight lifestyle, enjoyed the snow, enjoyed the company of the stranded folks and their stories. When they left, they said it had been their best B&B visit ever, an adventure to savor.

We tried not to cut back on amenities. The first day without electricity, we cooked on the barbecue grill, dishing out pancakes, a tropical fruit topping, turkey bacon, and coffee made by pouring grill-heated water through our coffeemaker filter.

That morning, I got a generator (I had sold the one I bought for Y2K to a Florida hurricane refugee a few years ago), so we had a couple hours of lights, music and civilized wine-and-appetizer time before bed.

The next morning, we fired up the generator again to work the furnace blower and cook breakfast on the griddle. The stove and oven drew too much current, so Nancy made scones on the griddle. They resembled fat pancakes, but tasted great. We also made herbed eggs with German potato pancakes, topped with some of our daughter’s homemade apple butter. All was good, and those haggard travelers were in a great mood for the journey home.

Times like these are not just an adventure. They are a learning opportunity for us. Taking in stranded travelers and dealing with a loss of power forced us outside our comfort zone. We had to make allowances, we had to work extra hard to make folks comfortable. Most of all we had to go above and beyond in service, using our 4-wheel-drive to pick up standed guests, shoveling cars out of snowbanks and pushing them free, sharing our dinner with a guest who got here after the one open restaurant closed for the evening. It was a good refresher course for us, sort of an advanced Innkeeping 201. We’re still processing what we did or didn’t do, and how it affected the lives of others, and how it affects our response to future “normal” guests.

We hope we never fail anyone in need.

Bed and Breakfast and Bears, oh my!

Thursday, July 2nd, 2009

We had an unusual visitor the other day. I caught sight of a critter sniffing around the compost bin, and thought one of the neighbors’ dogs got out of his fence. On second look, I saw it was a black bear, about the size of a Newfoundland dog, but maybe three times as wide.

This has been a record year for bears wandering into yards around Asheville. Food in the wild is plentiful, there are fewer bear hunters every year, and civilization keeps creeping up the mountains and into their terrain. As I understand it, most nuisance bears are 2-year-old males whose mother has shoved them out of the den, and who keep bumping into other males’ territory. They end up feasting on bird feeders, trash and, almost, the compost at Inn on Main Street.

Even with the increase in bear encounters, it’s odd for a bear to find his way to downtown Weaverville, as this one did the other day.

I went to the house to call Nancy and grab a couple pans to bang together to run the varmint off. Then I thought I should get a picture of our visitor first, so I dropped the pans and went after the camera. By the time I got back, Nancy said someone nearby had slammed a door and scared the young bear off. I almost hope he’ll come back, but he’s probably found better grub than my worm-filled compost bin by now.

I also wish I had a picture to prove my bear sighting. At least I have Nancy as a witness. Right, Nance? Right?

A dreamy bed and breakfast letter

Saturday, May 30th, 2009

After 11 years as innkeepers, we still take time to reflect on how we interact with guests.

Few humans are good at self-evaluation. We either justify our own bad behavior or blame ourselves for everything that falls short. Ego or lack of it obliterates the nuance.

Our guests are here for two or three days, then depart with pleasantries and even hugs. But we’re left to wonder if we did all we can to make their getaway to Asheville and Weaverville the best it could be. Did we give all we could of ourselves?

We believe in the axiom that a complaint is a gift. When we do hear of a shortcoming, we work to correct it before it spoils someone else’s experience. But a heartfelt compliment is a gift as well. When one out of hundreds of visitors takes the time to write a few lines of thanks, it reminds us what we’re doing right. It motivates us and removes doubt that might waste energy we could use elsewhere. We don’t fish for compliments, though we do delicately remind guests now and then that they can review us at TripAdvisor, Bedandbreakfast.com or Iloveinns.com, as well as other sites. But when a compliment comes in, it makes our day.

At the risk of sounding self-serving, we’d like to share an email we got from Bill and Michele of Virginia, who once had lived in Asheville. Their email is as much in praise of our area as it is of Inn on Main Street, so future guests should take note of their experiences. They stayed here only one night before going to visit friends nearby, yet we felt like we’d known them quite awhile. Their note:

Hi Nancy and Dan,
We just wanted to let you know how much we enjoyed staying with you all last Friday night.  (We had the Lee room.)  It was so wonderful to come “home” to Asheville.   (Thos Wolfe was not completely right!)  The room we had was clean and restful, and your breakfast was outstanding.  After we left you on Saturday morning, we headed up to our beloved Craggy Gardens for a nice hike (tried to find Douglas Falls, but never quite made it that far.  Oh well….Nevertheless, the hike was spectacular.  Again, a way to make us feel at home again.
We went to Barley’s Taproom for their veggie pizza (for us, that means roasted red peppers, spinach, and mushrooms).  We were not disappointed!  Sunday included visiting our church in Asheville, where we were greeted like royalty, lunch with church friends, and a walk in the Arboretum with yet another friend.  We ended Sunday with a trip to Jack of the Wood, where we were privileged to hear some of the very best musicians who play there frequently.  They took my request of a favorite Irish jig and played their hearts out!  (Bill said this particular group was too good for him to play with, so he just happily listened.)
We are hoping our next visit won’t be so long in coming.  In the meantime, we thoroughly enjoyed staying with you, and hope to do same another time.

Easter at the Inn on Main Street

Thursday, April 9th, 2009

The hunt is on for plastic eggs

The hunt is on for plastic eggs

Our Inn on Main Street is a landmark in downtown Weaverville. Kids passing by on their way to school love the look of our big Carolina blue Victorian house.

So it’s no wonder that local first-graders get a thrill the last day of school before Easter break. That’s the day of the Easter egg hunt on our front lawn. Mrs. Landers and her pupils are always very grateful that we welcome the ritual here, but the fact is that we have as much fun as the kids. Nancy gets to be a teacher again as she explains the boundaries of the hunt, and Dan plays photojournalist again, chasing after the kids with a camera as though they were his own. As usual, each child got plenty of eggs, and those that didn’t benefitted from those who shared. As usual, we expect the lawn mower to find the eggs that the kids didn’t.

Ever polite, Mrs. Landers’ pupils wrote thank you notes in advance. We got a kick out of them, especially the evidence that the class had a chat on Easter egg hunt manners. Three of them wrote, “We won’t mess with your flowers.” No need to worry; they never do.

Summer baseball is coming to Asheville

Sunday, March 29th, 2009

Baseball and Asheville are a good team. When the tourists come to Asheville, the Asheville Tourists begin another season of Minor League Baseball.

There is something innocent and essentially American about watching a minor league game. Boys barely out of school play for the love of the game and a shot at the Show, rather than for millions of dollars. Teddy the Tourist, a huge bear-suited mascot, hugs kids, dances on the dugout and flips token prizes into the bleachers. On Thirsty Thursdays, our favorite day, record crowds turn out for the double bill of a great game and a dollar draft beer.

At Inn on Main Street we’re helping to share that experience by offering a pair of Tourists tickets as an incentive to book a third night.  The offer is good any time the Tourists are playing at home, except Fourth of July, or with any extended-stay special. You can, however, combine it with our rafting or spa specials.

Come root for the home-away-from-home team and enjoy a fun stay at our bed and breakfast.

Asheville is for lovers

Sunday, February 22nd, 2009

Something about frigid weather brings out the passion in some folks. While many of our Asheville bed and breakfast visitors wait for warm days and bursts of flowers, the hard-core romantics come when the ground is frozen and the fireplace is blazing. The biggest attraction is the one they’re with. Valentine’s Day may be quaint memory for many of us who relate it to paper valentines and grade-school crushes. But serious lovers come in from the cold this time of year, wanting the best of everything for those they love. We do our best to help them out, but ultimately they become the main attraction for each other. As usual, we had a full house this Valentine’s Day, with all ages of lovers represented. We could truly feel the love.

The attraction of a bed and breakfast over a hotel couldn’t be expressed better than by a travel blogger we came across today. In a blog called Travel Spain Barcelona, the writer offers his advice on bed and breakfasts in Asheville with an entry titled Stay at a Bed and Breakfast: Asheville, NC . It’s the perfect read for those who have never visited a B&B and don’t really understand why they’re different from hotels. The level of personal attention makes all the difference.

Time to be grateful

Tuesday, January 27th, 2009
The fountain is frozen, so the koi take a nap.

The fountain is frozen, so the koi take a nap.

Between a chilled economy and an arctic cold wave, we’ve had plenty of time at Inn on Main Street to reflect on how fortunate we’ve been to have had as many fun guests as we’ve encountered over the past 10 years.

With many Americans losing their jobs or facing foreclosure, we’re immensely grateful to have a business to whine about. Slow business is better than no business, and with fewer guests we get to know our winter visitors better, and share more stories. We get to go to a movie now and then. We even sleep in on occasion.

With spring comes new promise, and we’ll paint and deep clean for another season. Western North Carolina’s ice will melt, the grass will grow and the the koi will come out of hibernation. Please join us in wishing for a new season of hope for everybody.